iCook Freight 帮助与支持
Freight 用于整理箱单、协作拼柜及处理仓储物流。手机和平板使用与网站相同的业务账号。
账号与登录
账号由所属企业的管理员开通并关联业务身份。无法登录、忘记密码或权限不正确时，请联系管理员或 info@mail.icook.cloud。请提供账号邮箱与问题描述，不要发送密码。
关闭账号与删除资料 / Account and data deletion
申请关闭 Freight 账号及删除相关个人资料，请从账号对应的邮箱发信至 info@mail.icook.cloud，在邮件中提供账号邮箱、所属企业和申请范围。不要提供密码、身份证件或支付卡资料。
我们会先核实身份及业务关系，再说明可删除的资料范围。涉及未结物流事项、对账或依法需要保留的记录，会说明保留原因与期限；仅停用登录权限不等于删除所有业务记录。更多说明见隐私政策。
To request closure of your Freight account and deletion of associated personal data, email info@mail.icook.cloud from your account email. Include your organization and the scope of your request; do not send passwords, identity documents or payment-card details. We verify identity and business relationships, then explain the data that can be removed and the reason and period for any records retained for unresolved logistics, reconciliation or legal obligations. Disabling access alone does not delete all business records.
使用邮箱发送申请 / Send a deletion request by email
此链接会打开你的邮件应用；请在邮件应用中确认发送。网页本身不会自动发送邮件或立即删除资料。
箱单与草稿
在“箱单”中查看本人或权限范围内的记录，按表头、收货人和明细逐步填写。草稿中的“待补”以实际业务资料为准，请核对币种、箱数和重量后再提交。网络中断或保存结果未确认时，先刷新并核对服务器记录，避免重复创建。
未提交输入可能只保存在当前设备。卸载 App 或清除 App 数据前，请确认需要的箱单已保存到服务器。导出与打印在箱单详情中发起，使用系统的文件保存、分享与打印入口。
反馈与隐私请求
请邮件联系 info@mail.icook.cloud，说明设备、App 版本、发生时间和操作步骤；截图请遮挡无关的客户或收货人资料。申请访问、更正、关闭账号或删除资料时，请从账号邮箱发送，以便核实身份及业务关系。
English support
Use your existing Freight business account on mobile, tablet and the website. Accounts are provisioned by your organization's administrator. For login, access, product support or privacy requests, contact info@mail.icook.cloud. Include your account email, device, app version and steps to reproduce; never send your password.
After an interrupted save, refresh and check the server record before retrying. Unsubmitted drafts may exist only on your device: save required packing lists before uninstalling the app or clearing its data. To request access, correction, account closure or deletion, write from your account email so we can verify your identity and business relationship.
隐私政策 / Privacy policy · 打开 Freight